Customer Service

Shipping & Delivery
Please note as this is an online download store you will not receive any products by post. You will receive a digital download in your account within our store.

You will receive an email confirmation of your digital download order along with information on how to download your purchase.

If this email does not appear in your inbox please check your 'spam' folder before contacting customer support.
Privacy & Security
You will be asked to submit personal information about yourself in order to use the services on the Site. By entering your details on our site you hereby authorise Heaven Sound Music and its service and content providers to provide you with the services you have selected. All of the information you provide is essential to provide the service you have requested from Heaven Sound Music. Heaven Sound Music will not send you, or authorise any third party to send you any promotional information.
Returns & Refunds
There are no returns or rufunds for purchases. All purchases are final.
To use the services provided by Heaven Sound Music you must be a registered user on our site at To register you must provide certain information including a user name, password and valid email address. Heaven Sound Music will use this information in accordance with its privacy policy. As a registered user of our download service you will set up an account through which you may make purchases.

You shall not reveal the personal information of your account to any third party and will take all reasonable steps to ensure the security of your password, membership number and name and other relevant information. Heaven Sound Music will not be held responsible for any losses incurred due to unauthorized use of Your Account by any third party.
Payment, Pricing & Promotions
Payment is made by using any of the major credit/debit cards and must be made before you will be able to access your desired tracks.
Viewing Orders
To view your orders, please log in to your account, where you can check your orders and also your downloads. You can download the track three times after purchase, but this must only be for personal use and any downloads must not be shared in any way to comply with copyright law.
Updating Account Information
You can update your account information any time by logging in to your account and completing the relevant information.